An IT service management platform that runs your helpdesk instead of the other way around
We implement ServiceNow or Freshservice end to end: incident, request, change and asset workflows, a service catalog your users will actually use, SLAs, knowledge base and 30 days of hypercare.
Who this is for
Teams running IT out of a shared inbox
Tickets live in email, Slack and memory. Nothing is measured, nothing is prioritized, everything is urgent.
Companies that bought a platform and never finished it
The license is paid. The workflows are half-built. Users went back to email.
Growing companies that need SLAs
A new client, an audit or a compliance framework now requires documented service levels and change control.
What you get
- Platform selection guidance: ServiceNow or Freshservice, sized to your user count and budget
- Incident, service request, problem and change workflows configured
- Service catalog with up to 25 request items and approval routing
- Asset and configuration inventory imported (up to 500 assets)
- SLA policies, priority matrix and escalation rules
- Knowledge base structure with 20 starter articles from your existing documentation
- Email, Microsoft 365 / Google Workspace and Slack or Teams integration
- Admin training (2 sessions) and end-user launch guide
- 30-day hypercare after go-live
How it works
Kickoff
Platform questionnaire and scheduling within one business day; licensing guidance if you do not yet own the platform.
Design (week 1)
Workflow, catalog and SLA design sessions. You sign off on the blueprint.
Build (weeks 2–3)
Configuration, integrations, data import and knowledge base migration.
Launch + hypercare (weeks 4–8)
Training, go-live, then 30 days of tuning and support.
Questions
Are platform licenses included?
No. Licenses are purchased directly or through EverSource’s distribution partners at list price; the $7,500 covers implementation only.
Which platform should we pick?
Freshservice for most teams under 500 users; ServiceNow when you need enterprise workflows or already run it elsewhere. We advise at kickoff.
Who does the work?
EverSource project-manages and owns the outcome. Configuration is delivered by certified platform partners under EverSource’s name.
Put every ticket in one place with an SLA on it
Fixed scope, fixed price, eight weeks from kickoff to a live service desk with hypercare.
Secure checkout via Stripe. Scope above 500 users or 25 catalog items is quoted separately.