Your team stops waiting on IT.
Unlimited end-user support with a named desk, real response targets, and a ticket history you can actually see. No per-incident billing, no phone tree.
See plans and pricing Talk to us firstWhat this fixes
The problems small and mid-sized teams call us about, in their words.
"Nobody knows who to call"
Password resets, printer failures and laptop problems land on whoever is nearest. Work stops while someone plays IT.
"Tickets disappear"
No queue, no history, no way to see what is stuck. The same issue gets solved three different ways by three different people.
"Support costs are unpredictable"
Break-fix invoices spike in the worst months. Budgeting for IT support becomes guesswork.
"After hours means nobody"
Something breaks at 7pm before a deadline and the only option is waiting until morning.
Plans
Two coverage levels. Start where you are; move up when the business does.
Helpdesk Essentials
Up to 10 users – business hours (8am-6pm CT, Mon-Fri)
- Unlimited tickets by email, portal or phone
- Named support desk – same people every time
- 1-hour response target on urgent issues
- Password, account and access management
- Laptop, desktop and printer support
- Software install and licence troubleshooting
- Monthly ticket summary so you see the patterns
Month to month. Cancel anytime with 30 days’ notice.
Helpdesk Complete
Up to 25 users – 24/7/365 coverage
- Everything in Essentials
- 24/7/365 coverage including weekends and holidays
- 30-minute response target on urgent issues
- VIP routing for leadership and client-facing staff
- Documented escalation path with named engineers
- New-hire onboarding and offboarding runbook
- Quarterly service review with trend reporting
Month to month. Cancel anytime with 30 days’ notice.
How onboarding works
You are covered inside a week. Here is the sequence.
Tell us who to cover
Reply to your receipt with your primary IT contact and user list. Takes five minutes.
We stand up your desk
Within one business day you get your portal link, support email alias and phone routing.
Onboarding call
We set escalation rules, VIP users and your coverage window, and walk your team through how to reach us.
Support goes live
Essentials within 3 business days, Complete within 5. Your team starts filing tickets.
Questions we get
What counts as a user?
Anyone with a work account who can file a ticket. Shared machines like a warehouse terminal do not count as a user.
What happens if we go over the user count?
We tell you before we bill you. Additional users are added at a per-seat rate, or you move up a tier – whichever is cheaper for you.
Do you support Mac and Windows?
Both, plus the usual business stack: Microsoft 365, Google Workspace, common line-of-business apps and the standard printer and networking gear.
Is there a contract?
Month to month. Cancel with 30 days’ notice and we hand back your documentation and ticket history.
What is not included?
On-site visits, server management and security monitoring are separate lines. We will tell you when a ticket belongs to one of those instead of quietly absorbing it.
Ready to hand this off?
Pick a plan and onboarding starts the same day. Not sure which tier fits? Book a 15-minute scoping call and we will tell you straight.
Choose a plan Book a scoping call