Managed Helpdesk Complete
A clear support route for your people and their everyday IT.
Teams needing a defined user-support service and an agreed support channel.
$497/month
Subscribe — $497/monthConfirm fit before payingWho it is for
Teams needing a defined user-support service and an agreed support channel.
Up to 25 users – Agreed-coverage coverage. Confirm service fit and coverage before subscribing.
What is included
- Includes the Essentials scope with the additional items listed below
- Agreed coverage including weekends and holidays
- VIP routing for leadership and client-facing staff
- Documented escalation path with named engineers
- New-hire onboarding and offboarding runbook
- Quarterly service review with trend reporting
What you receive
Scope and onboarding checklist
Configuration and responsibility record
Service activity summary
Open-action and exception register
The process
- Confirm the users or assets covered
- Agree access, responsibilities and coverage
- Configure the service and validate the handover
- Review activity and outstanding actions
Questions before you start
Is this an existing plan?
Yes. This is a dedicated page for the existing Managed Helpdesk Complete plan; the original Stripe subscription link is preserved.
Does this guarantee response times or uptime?
No such guarantee is advertised here. Responsibilities and coverage are agreed in the service scope.
What is billed separately?
Vendor licenses, hardware and project work outside the agreed scope are separate.
Apply to discuss Managed Helpdesk Complete
Describe your goals, environment and constraints. Do not submit passwords or sensitive data. Applying does not commit you to a purchase.