Free Infographic · One-page PDF
The IT Support Tiers — One-Page Infographic
Tier 0 to Tier 3 explained: who handles what, and when a request moves up.
What’s inside
- Tier 0 self-service: what belongs there
- Tier 1 service desk: first contact and triage
- Tier 2 technical support: deeper troubleshooting
- Tier 3 specialist engineering and escalation rules
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About this resource
Tier 0 to Tier 3 explained: who handles what, and when a request moves up. It is general guidance written to be used, not a sales brochure: adapt each item to your own environment. If you want help acting on it, EverSource IT Services can scope the work with you.