Free Scorecard · PDF · 10 pages
The IT Support Maturity Scorecard
Rate your IT support across six dimensions, find your maturity level from 1 to 5, and see the next practical step for each.
What’s inside
- How the scorecard works
- 1. Access & intake
- 2. Response & resolution
- 3. Proactive maintenance
- 4. Security operations
- 5. Knowledge & documentation
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About this resource
Rate your IT support across six dimensions, find your maturity level from 1 to 5, and see the next practical step for each. It is general guidance written to be used, not a sales brochure: adapt each item to your own environment. If you want help acting on it, EverSource IT Services can scope the work with you.